Privacy Policy
At MeshOnCloudX, we believe your privacy matters. This policy explains how we handle your personal information when you use our on-page optimization services and educational platform. We've written this in plain language because transparency shouldn't require a law degree.
Information We Collect
Running an educational platform means we collect certain information to provide you with quality learning experiences and technical support. Here's what we gather and why:
Account Information
Name, email address, and contact details you provide when registering for our learning programs or requesting optimization consultations.
Learning Progress
Your course completion status, quiz results, and learning milestones to track your educational journey and provide personalized guidance.
Technical Data
Website performance metrics, browser information, and device data necessary for our on-page optimization tools and platform functionality.
Communication Records
Messages exchanged through our support system, consultation notes, and feedback you provide to help us improve our services.
How We Use Your Information
We use collected information solely to deliver and improve our educational services. Every piece of data serves a specific purpose in helping you succeed:
- Providing access to learning materials and tracking your educational progress
- Delivering personalized on-page optimization recommendations based on your website data
- Sending course updates, educational content, and important account notifications
- Offering technical support and responding to your questions or concerns
- Improving our platform functionality and developing new educational resources
- Ensuring platform security and preventing unauthorized access
Educational Analytics
We analyze learning patterns to identify areas where students commonly struggle. This helps us refine our curriculum and create additional resources. All analytics are conducted at an aggregate level to protect individual privacy.
Your Privacy Rights
Taiwan's Personal Data Protection Act grants you specific rights regarding your personal information. We respect these rights and make it easy for you to exercise them:
Right to Access
Request a copy of all personal data we hold about you. We'll provide this information within 30 days of your request.
Right to Correction
Update or correct any inaccurate information in your account. Most profile information can be edited directly through your dashboard.
Right to Deletion
Request deletion of your account and associated data. We'll remove your information within 45 days, except where required for legal compliance.
Right to Data Portability
Export your learning progress and account data in a standard format for transfer to other platforms.
Data Security and Protection
Protecting your information is fundamental to our operations. We implement multiple security layers to safeguard your data against unauthorized access, alteration, or disclosure.
Encryption
All data transmission uses TLS 1.3 encryption, and sensitive information is encrypted at rest using industry-standard protocols.
Access Controls
Strict employee access policies ensure only authorized personnel can access your information on a need-to-know basis.
Regular Audits
We conduct quarterly security assessments and maintain compliance with Taiwan's data protection regulations.
Data Breach Protocol
In the unlikely event of a security incident affecting your personal data, we'll notify you within 72 hours via email and provide detailed information about the breach and our response measures.
Data Sharing and Third Parties
We don't sell your personal information to third parties. However, we do work with carefully selected service providers to deliver our educational platform:
- Cloud hosting providers for secure data storage and platform infrastructure
- Email service providers for course notifications and educational communications
- Payment processors for handling course enrollment transactions
- Analytics tools for understanding platform usage and improving user experience
- Customer support platforms for managing your inquiries and feedback
All third-party providers are bound by strict data processing agreements and must meet our security standards. We conduct due diligence on all partners and regularly review their practices.
Data Retention and Storage
We retain your personal information only as long as necessary to provide our services or as required by Taiwan law:
Active Accounts
While your account remains active, we store your profile information and learning progress to provide continuous service and track your educational journey.
Inactive Accounts
If you don't access your account for 24 months, we'll send reminder emails before archiving your data. Archived accounts are deleted after an additional 12 months unless you reactivate.
Legal Requirements
Some information may be retained longer to comply with Taiwan's business record requirements, typically up to seven years for financial and tax-related data.
Cookies and Tracking Technologies
Our platform uses cookies and similar technologies to enhance your learning experience and provide essential functionality:
Essential Cookies
Required for basic platform operation, including maintaining your login session and remembering your learning preferences. These cannot be disabled without affecting platform functionality.
Performance Cookies
Help us understand how users interact with our educational content, allowing us to optimize the learning experience. These cookies collect anonymized usage statistics.
Preference Cookies
Remember your display settings, language preferences, and other customization choices to provide a personalized experience across sessions.
You can control cookie preferences through your browser settings, though disabling certain cookies may limit platform functionality.
International Data Transfers
While our primary servers are located in Taiwan, some of our service providers may process data in other jurisdictions. When international transfers occur, we ensure adequate protection through standard contractual clauses and verified adequacy decisions. All transfers comply with Taiwan's Personal Data Protection Act requirements for cross-border data processing.
Children's Privacy
Our educational platform is designed for adult learners and professionals. We don't knowingly collect personal information from individuals under 18 years old. If you believe we've inadvertently collected information from a minor, please contact us immediately so we can remove it from our systems.
Parents or guardians who wish to enroll teenagers (16-17 years) in our programs must provide written consent and take responsibility for managing the minor's account and privacy settings.
Changes to This Policy
We update this privacy policy periodically to reflect changes in our practices or legal requirements. When significant changes occur, we'll notify you through:
- Email notification to your registered address at least 30 days before changes take effect
- Prominent notice on our platform dashboard highlighting key updates
- Version history showing what changed and when, available in your account settings
Continued use of our services after the effective date constitutes acceptance of the updated policy. If you disagree with changes, you can close your account before they take effect.
Privacy Questions or Concerns
We're here to address any privacy-related questions or concerns. Our data protection team responds to inquiries within two business days.
Email: privacy@meshoncloudx.app
Phone: +88635904164
Mailing Address:
MeshOnCloudX Privacy Office
300, Taiwan, Hsinchu City, East District
Linsen Rd, 32號一樓
For formal privacy complaints, you also have the right to contact Taiwan's National Development Council or relevant regulatory authorities.